Refund Policy

Returns & Refunds

We want you to love your order. Refunds are provided in two cases only:

1. Unworn returns (14 days)

You may return any item within 14 days of delivery for a full refund, provided it is:

• Unworn and unwashed
• In its original condition with all tags attached
• Free of perfume, deodorant, make-up or any signs of wear

Items showing any signs of wear will not be refunded and will be returned to you.

2. Faulty or damaged on arrival

If your item arrives damaged or with a manufacturing fault, contact us within 48 hours of delivery at orders@ophiralondon.uk with your order number and photos. We will offer a full refund or a free replacement — your choice.

What is not refundable

• Items that have been worn, washed or altered
• Damage caused after delivery (misuse, incorrect washing)

How to return

Email orders@ophiralondon.uk with your order number before sending anything back. Return postage is paid by you unless the item is faulty. We recommend a tracked service — we cannot refund parcels lost in return transit.

Processing

Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–7 business days.

Nothing in this policy affects your statutory rights under UK law.