Refund policy
RETURNS & REFUNDS POLICY
At Ophira London, customer satisfaction is important to us. If there is an issue with your order, please contact us at support@ophira-london.uk.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery and provide clear photos of the issue.
Once reviewed and approved, we will offer either:
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A replacement item, or
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A full refund
Undelivered Orders
If your order has not arrived within the estimated delivery timeframe, please contact us.
We will investigate the shipment with the carrier. If the package is confirmed as lost in transit, we will provide either:
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A replacement shipment, or
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A full refund
Orders Marked as Delivered
Orders marked as delivered by the shipping carrier are considered fulfilled. Customers must cooperate with any carrier investigation regarding missing packages.
Change of Mind
We do not accept returns or refunds for change-of-mind purchases, incorrect sizing selections, color preferences, or other non-defective reasons.
Refund Process
Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer's bank or card provider.
Contact Information
For all support requests, please contact: